SHIPPING & PROCESSING
Our current processing times may take 2-5 business days. We kindly ask for additional time during holidays and sale periods.
Processing times do not include weekends/ holidays.
***Please note, during our summer months we tend to only ship on Mondays-Wednesdays because of summer heat and to prevent any possible melting issues***
RETURNS AND EXCHANGES
We currently do not offer any refunds at this time- however, we do understand accidents do happen and we will always make it right.
What to do if items arrive damaged or defected?
In the event that something breaks in transit, please let us know within a week of its arrival by sending an email with photo attachments.
Do you offer custom candles?
We would love to help customize your event! Whether that is a baby shower, birthday, wedding, or housewarming party- this is what we do!
For custom candle request, we are able to do a variety of sizes. Our quantity minimum for custom orders is 20 candles and please allow us up to two weeks to complete depending on supplies/customization. Payment for custom project is collected up front.
If you are interested in a custom order, please send us an email with your quantity request, traditional/signature candle, and targeted project final date.